Overview

At [Company Name], we are committed to providing our customers with exceptional travel experiences. To ensure that you can book with confidence, we have established a clear and comprehensive refund and returns policy. Please review the following terms carefully to understand our policy regarding refunds, returns, and travel insurance.

No Refunds Policy

1. Non-Refundable Packages: All travel packages purchased through Thee Travelers Club are non-refundable. Once a booking is confirmed, it is considered final, and no refunds will be issued for cancellations, changes, or unused portions of the travel package.
2. Non-Transferable Packages: Travel packages are also non-transferable. They cannot be transferred to another person, and no credits or exchanges will be granted.

Mandatory Travel Insurance

1. Insurance Inclusion: To protect our customers and provide peace of mind, travel insurance is mandatory and included in each travel package. This ensures that you are covered for various unforeseen circumstances that may impact your travel plans.
2. Coverage Details: The included travel insurance provides comprehensive coverage, including but not limited to:
   • Trip cancellation and interruption
   • Medical emergencies and evacuation
   • Lost or delayed baggage
   • Travel delays and missed connections
3. Policy Documentation: Upon booking your travel package, you will receive detailed information about the travel insurance policy, including the coverage terms, conditions, and how to make a claim if necessary.

Exceptions and Special Circumstances

1. Force Majeure: In the event of a force majeure situation, such as natural disasters, government restrictions, or other extraordinary circumstances beyond our control, we will work with our travel partners to provide alternative solutions. However, refunds will not be issued.
2. Medical Emergencies: If a medical emergency prevents you from traveling, the included travel insurance may cover your losses according to the policy terms. Please contact the insurance provider directly to file a claim and seek reimbursement.
3. Travel Provider Cancellations: If a travel provider (such as an airline or hotel) cancels a portion of your trip, we will assist you in securing alternative arrangements. Refunds for such cancellations will be subject to the terms and conditions of the respective travel provider and the travel insurance policy.

How to Contact Us

If you have any questions or concerns about our refund and returns policy, please do not hesitate to contact our customer service team. We are here to assist you and provide further clarification on any aspect of your travel package and insurance coverage.

• Email: [Your Email Address]
• Phone: [Your Phone Number]
• Customer Service Hours: [Your Service Hours]

Thank you for choosing [Company Name] for your travel needs. We appreciate your understanding of our refund and returns policy and look forward to providing you with an unforgettable travel experience.

Disclaimer: This policy is subject to change without notice. Please refer to the latest version available on our website or contact customer service for the most current information.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at {email} for questions related to refunds and returns.